Service Update: Electric Bikes

Since GoBike first deployed electric bikes last year, riders have taken hundreds of thousands of rides and shared with us incredibly helpful and overwhelmingly positive feedback.

However, we recently received a small number of reports from riders who experienced stronger than expected braking force on the front wheel. Out of an abundance of caution, we are proactively removing the electric bikes from service for the time being. We know this is disappointing to the many people who love the current experience — but reliability and safety come first.

We have been hard at work on a new electric bike, and are excited to bring that to you soon. The new bike model will be accessible just by scanning a QR code or tapping your Clipper card, and overall will be more fun to ride. In the meantime, we will quickly replace some of the electric bikes with pedal bikes. A portion of electric bikes in San Jose have different components, and will remain in service.

As a thank you for your patience, we will extend monthly and annual memberships by an extra month. Thanks for being a member of our community.